Shipping Policy
FREE SHIPPING ON ALL ORDERS WORLDWIDE
Q: How long does it take for my order to arrive with free shipping? A: We strive to process and ship orders as quickly as possible. Please allow 5-12 days for your order to arrive. Note that delivery times may vary depending on your location.
Q: What if I need to return an item? A: Our return policy remains the same, regardless of the shipping method. Please refer to our dedicated Refunds & Exchange page for detailed information on our return process.
TRACKING INFORMATION
Q: How can I track my order? A: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
LOST/MISSING PACKAGES
Ripple Hills is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT."
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.